Mega, TrueNET

Best Leading ISP in Cambodia

ABOUT TRUENET

the best leading Internet Service Provider (ISP) in Cambodia

Mega TrueNet is the best leading Internet Service Provider (ISP) in Cambodia, and is licensed to provision Internet Service Providers (ISP), Internet Exchange Provider (IXP) and Internet Data Exchange Center (IDX) granted by Ministry of Post and Telecommunication of Cambodia.

Leveraging on our extensive global connectivity, network infrastructure and collective expertise, Mega TrueNet is well positioned to serve customers with our rich resource and boundless connectivity.

Core Value

Team Work

The best solutions come from working together with both colleagues and clients. Effective teamwork demands strong Relationships, Respect and Sharing. By sharing ideas, experience and talents can the Company achieve and sustain profitable growth.

Creativity

Thriving in delivering the best service, our team believes in Excellency – a never-ending journey where uniqueness and innovation are our guides.

Focus on Customer

We live by and for our customers’ needs, we want to be their top-of-mind and top-of-heart choice.

Professionalism

With our specialists, we committed to its values, operates with expertise, dedication and care by demonstrating competence, impartiality and reliability

Customer Service

  • Industry standard Service Level Agreement with commitment on implementation, service availability and repair is available.
  • 24/7 Network Operations Centre (NOC) is served on a real-time basis monitoring for quality management and assurance.
  • Escalation procedure with the support of higher technical or management level always guaranteed as a fast resolution in problems
  • Hotline or Trouble Ticket systems are vacant in 24x7x365 implementation related to matters, troubleshooting and rectification of faults on the end-to-end circuits.
  • Troubles can be reported via customer call and by e-mail. Network Operation Centre (NOC) will regularly inform customers by telephone or email about solution progress with a 3 tiers escalation matrix in place.